Privacy Policy

TL;DR — We only collect what's needed to process your order and improve your shopping experience. We never sell your personal data. You can request deletion at any time.

1. Information We Collect

Information you provide

  • Contact details: name, email, phone, shipping/billing address
  • Order data: products purchased, payment confirmation (we do not store full card numbers)
  • Account data: email and password (hashed) if you create an account
  • Communications: messages you send via email, chat, or contact forms

Information collected automatically

  • Device & browser: IP address, browser type, operating system
  • Usage data: pages viewed, time on site, referral source
  • Cookies & similar technologies (see Section 4)

2. How We Use Your Information

  • Process and fulfill orders, including shipping and returns
  • Communicate about your orders, products, and promotions
  • Improve our website, products, and customer service
  • Detect and prevent fraud, abuse, and security issues
  • Comply with legal obligations

3. How We Share Your Information

We do not sell your personal data. We share only with:

  • Service providers: payment processors (Stripe, PayPal), shipping carriers (USPS, UPS, DHL), email platforms, analytics tools — all under contractual privacy obligations
  • Legal authorities: when required by law or to protect our rights
  • Business transfers: in the event of a merger or acquisition

4. Cookies

We use cookies to keep you logged in, remember items in your cart, and understand how you use our site. You can control cookies via your browser settings. Disabling them may affect some features.

  • Essential cookies: required for the site to function (cart, checkout)
  • Analytics cookies: help us understand traffic and behavior
  • Marketing cookies: used to show relevant ads (opt-out anytime)

5. Your Rights

GDPR (EU/UK customers)

  • Access, correct, or delete your personal data
  • Object to or restrict processing
  • Request data portability
  • Withdraw consent at any time
  • Lodge a complaint with your local data protection authority

CCPA (California residents)

  • Know what personal data we collect and with whom we share it
  • Request deletion of your personal data
  • Opt out of the "sale" or "sharing" of personal data
  • Non-discrimination for exercising your rights

To exercise any right, email info@pawcaro.com with the subject "Privacy Request."

6. Data Retention

We keep your data only as long as needed for the purposes described here or as required by law. Order records are typically retained for 7 years for tax and accounting purposes.

7. Data Security

We use industry-standard safeguards: SSL encryption, secure payment processing (PCI-DSS compliant), restricted internal access, and regular security reviews. No method is 100% secure, but we work hard to protect your data.

8. Children's Privacy

Our site is not intended for anyone under 16. We do not knowingly collect data from children. If you believe we have, please contact us immediately for deletion.

9. Third-Party Links

Our site may link to external sites we don't control. We're not responsible for their privacy practices — please review their policies separately.

10. International Transfers

Your data may be processed in countries other than your own (including the United States). We use appropriate safeguards such as Standard Contractual Clauses for such transfers.

11. Changes to This Policy

We may update this policy periodically. The "Last updated" date above reflects the most recent revision. Material changes will be highlighted on our homepage or sent to your email.

12. Contact Us

If you have questions about this Privacy Policy or your data, contact us:

  • Email: info@pawcaro.com
  • Phone: +86 159 7651 7044
  • Mail: PAWCARO TRADE LTD, Office 15353 Initial Business Centre, Unit 7 Wilson Business Park, Manchester, M40 8WN, United Kingdom