Shipping Policy

Quick summary — Orders ship in 1-2 business days. US delivery takes 2-5 business days. Free shipping over $49. International shipping available to 30+ countries.

1. Order Processing

  • Processing time: 1-2 business days (Mon-Fri, excluding holidays)
  • Orders placed before 12:00 PM (EST) typically ship same day
  • Orders placed on weekends or holidays ship the next business day
  • You'll receive a confirmation email with tracking once your order ships

2. Domestic Shipping (United States)

Shipping Method Estimated Delivery Cost
Standard Shipping 3-5 business days $4.95 (FREE over $49)
Expedited Shipping 2-3 business days $9.95
Express Shipping 1-2 business days $19.95

We ship to all 50 states, including APO/FPO/DPO addresses. Free shipping applies automatically at checkout when your cart total reaches $49 (after discounts, before tax).

3. International Shipping

We currently ship to 30+ countries worldwide. International rates are calculated at checkout based on destination, weight, and dimensions.

Region Estimated Delivery Starting Rate
Canada 5-10 business days $8.95
UK & Europe 7-14 business days $12.95
Australia & NZ 10-18 business days $14.95
Rest of World 14-21 business days $18.95

International customers are responsible for any customs duties, taxes, or fees imposed by the destination country. We cannot mark packages as "gift" or declare a lower value — this is illegal.

4. Order Tracking

  • A tracking number is emailed once your order ships
  • Track your order via the carrier's website (USPS, UPS, or DHL)
  • Allow up to 24 hours for tracking to update after receiving your shipping email
  • For order status questions, email info@pawcaro.com

5. Shipping Delays

Delivery estimates are not guaranteed. Delays may occur due to:

  • Carrier volume (especially during holidays — Black Friday, Christmas)
  • Weather events or natural disasters
  • Customs processing (international orders)
  • Incorrect shipping address provided at checkout

If your order is significantly delayed (more than 5 days past the estimate), contact us and we'll investigate.

6. Incorrect Address

Please double-check your shipping address at checkout. If you spot an error:

  • Contact us immediately — if the order hasn't shipped, we'll update the address for free
  • If already shipped, we're unable to redirect packages; you'll need to wait for the carrier to return it, then we'll reship (additional shipping fee applies)
  • We are not responsible for packages delivered to an incorrectly provided address

7. Lost or Stolen Packages

  • For packages marked "delivered" but not received, see our Refund Policy
  • We are not responsible for packages stolen from your porch — consider using a secure delivery location or a parcel locker
  • For high-value orders, we may require a signature on delivery

8. Shipping Restrictions

Certain products may have shipping restrictions due to size, weight, or local regulations (e.g., some pet food/supplements cannot be shipped internationally). Restricted items will be noted on the product page.

9. Contact Us

Shipping questions? Reach out: