Terms of service

1. Eligibility

You must be at least 16 years old (or the age of majority in your jurisdiction) to use this Site and make purchases. By using the Site, you represent that you meet this requirement.

2. Your Account

• You are responsible for keeping your account credentials secure
• Provide accurate and complete information at registration and checkout
• Notify us immediately of any unauthorized use of your account
• We may suspend or terminate accounts that violate these Terms

3. Products & Pricing

• All product descriptions, images, and pricing are provided in good faith but may be subject to error
• We reserve the right to correct errors and update prices without notice
• Products are subject to availability — we'll notify you if an ordered item is out of stock
• Colors and appearance may vary slightly from on-screen representation

4. Orders & Payment

• Placing an order constitutes an offer to purchase, which we may accept or decline
• We accept major credit cards, PayPal, and other payment methods shown at checkout
• Payment is processed securely through our payment partners — we do not store full card details
• Orders are confirmed via email once payment is authorized
• We may refuse or cancel orders suspected of fraud or policy violation

5. Shipping

Delivery times are estimates and not guaranteed. For full details, see our Shipping Policy. Risk of loss passes to you upon delivery to the carrier, except where local law requires otherwise.

6. Returns & Refunds

We accept returns within 30 days of delivery. Items must be unused and in original packaging. See our Refund Policy for full terms and instructions.

7. Intellectual Property

All content on this Site — including text, graphics, logos, images, and software — is the property of Pawcaro or its licensors and is protected by copyright, trademark, and other laws. You may not:

• Reproduce, distribute, or create derivative works without our written permission
• Use our trademarks, logos, or branding in any way that suggests endorsement
• Scrape, data-mine, or otherwise extract content at scale

8. User Conduct

You agree not to:

• Use the Site for any unlawful purpose
• Attempt to gain unauthorized access to our systems or data
• Interfere with the Site's operation or other users' experience
• Submit false, misleading, or harmful content (reviews, messages, etc.)
• Use bots, scrapers, or automated tools without our consent

9. Reviews & User Content

If you submit reviews or other content, you grant us a non-exclusive, royalty-free, worldwide license to use, display, and reproduce that content. You represent that you own the rights to what you submit and that it does not infringe third-party rights.

10. Disclaimer of Warranties

The Site and products are provided "as is" without warranties of any kind, express or implied. We do not guarantee that:

• The Site will be uninterrupted, error-free, or secure
• Products will meet your specific requirements or expectations
• Information on the Site is always accurate, complete, or current

Pet safety is your responsibility. Always supervise pets when using our products and inspect items regularly for damage.

11. Limitation of Liability

To the fullest extent permitted by law, Pawcaro and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or products. Our total liability for any claim shall not exceed the amount you paid for the relevant product.

12. Indemnification

You agree to indemnify and hold Pawcaro harmless from any claims, damages, or expenses arising from your use of the Site, your violation of these Terms, or your infringement of third-party rights.

13. Governing Law & Dispute Resolution

These Terms are governed by the laws of England and Wales, without regard to conflict of law principles. Any dispute will first be attempted through good-faith negotiation. If unresolved within 30 days, disputes will be resolved through binding arbitration or in the courts of England and Wales.

14. Changes to Terms

We may update these Terms at any time. The "Last updated" date reflects the latest revision. Continued use of the Site after changes constitutes acceptance of the new Terms.

15. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full effect.

16. Contact

Questions about these Terms? Contact us at info@pawcaro.com.